The UAE is the first Arab in the maturity index of e-government and mobile services


The UAE has ranked first in the Arab region in the maturity index of e-government and mobile services, according to a report issued by the Economic and Social Commission for Western Asia (ESCWA), which is a tool that allows measuring the progress achieved at the national level in achieving the transition towards services. Digital.

The maturity index of e-government and mobile services aims to measure the maturity of government services provided through electronic portals and smart applications in the Arab countries, and seeks to bridge the gap in most international indicators, which is to know the extent of development of the service, and the extent of use and satisfaction of users.

On this new achievement, HE Hamad Obaid Al Mansouri, Director General of the Telecommunications Regulatory Authority (TRA), said that smart and sophisticated service is the key to the happiness of the customers. We are starting from this base to develop our government services in the UAE as a guide to our wise leadership. The UAE is ranked first in the digital maturity index of the government services as a result of the huge and collective efforts made by the UAE government towards the complete digital transformation. Federal or local governments, and we have a unified mechanism of action is the executive team of smart services index, which aims to strengthen the country’s lead in government services provided through all available channels.

HE Salem Al Hosani, Acting Deputy Director General for the Smart Government Sector, said that this achievement comes only one year after the launch of the Telecommunications Regulatory Authority (TRA) as the body responsible for the Smart Government and the digital transformation of the UAE model of digital government maturity.

Al Hosani explained that the UAE model for the maturity of digital government is a unified reference for e-government in the UAE, which is guided when working on the various axes of digital transformation, which measures the ability to create a digitally mature government and maintain its sustainability. The maturity of digital government in order to achieve the national e-services and smart index, and to reach the first place in the world, and we continue to work sincerely and hard to achieve our main objectives, and to reach the first place globally in the index of smart services.

According to the report issued by the “ESCWA” to the State topped all the pillars on which the index relied, where the rate of availability of services in the country according to the report 90%, while the access to services to the public has shown the report reached 80% of the population of the country.

The maturity index of e-government services allows to track the progress of the transition to e-channels to provide government services, by comparing the national performance year after year, and allows comparison between different countries in the field of transition to e-services and compare the performance of different institutions. It has three main pillars: service availability and development, service use and satisfaction, and public outreach.

The maturity index of e-government and mobile services complements the global e-government development index issued by the United Nations Department of Economic and Social Affairs in 2001. The e-government development index globally indicates the availability of services, infrastructure and resources. User satisfaction and access to services by the public.

The UAE government provides about 3,730 federal and local services online through the official portal of the UAE, as well as more than 270 procedural services at the federal level. The TRA assesses the digital maturity of local governments through six key themes, including leadership, strategy, governance, emerging technologies, technology, and regulatory legislation.

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